I am very grateful to the head of the reference and Information Service Svetlana Mikhailovna and the call center staff for their attentiveness and sensitivity, for their responsible attitude to work. In a pandemic, the burden on medical institutions and doctors is very high, it is difficult to make an appointment. Understanding this, employees try their best to help patients. So, I could not make an appointment with a pulmonologist due to the lack of free time intervals. Svetlana Mikhailovna called me back, offered options, advised at what time and day it is better to call. I am very grateful! I want to appeal to the management of the clinic: you have excellent staff, professionals in their field. Everything works like clockwork.